We understand the importance of providing efficient and effective claims service. This is why with every claim, we see this as an opportunity for our business to truly deliver when it matters and to define and differentiate our claims service.

The moment you report a claim, National Insurance Group will swing into action, delivering swift claims assistance wherever you need it. Claims can have an adverse effect on a company’s bottom line and that is why we understand the importance of being proactive when a claim is reported. Our role as your broker is to represent you and maximise your claim settlement by negotiating on your behalf. We see it as our responsibility to take as much burden away from our clients so that they can do what they do best that is to run their business and let us handle the claims process. This is a very important part of our business, which we place great emphasis on.

As part of our commitment and service we are committed in being there when it matters most. Below we have included some of the most common insurer contact details in the event of emergency claims along with claim forms.

In the event you are unsure what steps to take when a claim occurs please refer to “Claims Process” and for any large emergency claims please refer to our “Emergency Claims Response”.

Claims forms

Landlord Claim Form

Motor Vehicle Claim Form

Property Claim Form

Public Liability Claim Form

Insurer Claims Contact Phone Numbers: 

National Insurance group:
T: 1300 434 447

John Lyng Group:
T: 1300 218 992

T: 1300 858 649

T: 1300 766 837

T: 1800 726 837

Club Marine
T: 1800 335 169

T: 1800 022 444

T: 1800 684 669

T: 1800 023 387

T: 1300 888 073

T: 132 687

Hollard Commercial Insurance
T: 1300 306 226

T: 1300 121 251


Claims Process:

There are a number of steps, which must be taken immediately in the event of a claim.

Regardless of whether or not the claim has been reported or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage. For example:

  • Call the fire brigade, ambulance, police or other appropriate emergency service.
  • Providing no danger to life or limb is involved, ensure the safe removal and storage of vital business records
  • Remove property which is exposed to further damage to a more secure place if possible.
  • If during business hours, ensure the evacuation if necessary, of staff and neighbours.
  • If critical machinery fails, commence investigations to locate replacement plant or services.
  • Have a security company install boarding over smashed windows and if appropriate, employ an overnight security watchman.

Whatever the circumstances of the incident, do not admit liability EVEN IF YOU THINK YOU WERE AT FAULT your insurer may be entitled to deny a claim or pay a reduced amount if statements made by you or your employees prejudice the insurer’s position.

It is impossible to give guidelines for procedures in every claim, simply because of the nature of accidents –

  • They cannot be predicted
  • They do not follow set patterns

Report the incident to the Insurer or your broker by telephone or email – wherever practical, within 24 hours of the incident.

We’re focused on your unique business needs.

National Insurance Group
ABN:  94 219 052 354

Is a Corporate Authorised Representative
(No. 1265061)
of McLardy McShane Partners Pty Ltd.
AFSL No: 232987
​ABN: 14 064 465 309

National Insurance Group endorses the Insurance Brokers Code of Practice. To obtain a copy of the code, click here.

Disclaimer :The information provided by National Insurance Group on this website is for general information purposes only, and it is not a substitute for professional advice.  You should always consider the PDS/Policy wording before making a decision.  Coverage may differ based on specific clauses in individual policies.  Refer to the FSG on our website or by requesting a copy for our services and remuneration details.